Frequently Asked Questions


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How much is shipping?

SmartPac: $3.20

Courier: $5

How long does it take to receive my order?

1-3 working days to receive your order upon dispatch.

How to track my order?

Please track your order via your account page. Upon arrangement of courier, we will provide the tracking number & courier/smartpac used for checking.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Exchange & Return

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Can I exchange my order?

There will be no cancellations, refunds, or exchanges once the order has been confirmed.


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How do I clean my bracelets/crystals?

Selenite or Satin Spar

Place your crystal bracelet on a selenite / satin spar charging plate, bowl or tower for min. 6 hours


Use a sage stick, sandalwood, cedar, palo santo or frankincense to create smoke. 

Allow the sacred smoke to surround your crystals. 

Singing Bowl

Place your bracelet(s) on a singing bowl and cleanse it with a mallet.


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What is Crystally Club?

Crystally Club is a loyalty programme that allow our customers to earn points & redeem vouchers.

How to be in the loyalty programme?

Please send us following details for account creation once you have a successful claim.

First Name: Provide your name + Surname

Email Address:

Billing Address:

Shipping Address:

Mobile Number:

Note: The above information are required for shipping and creation of account.

Your login email and password will be sent to you via IG DM & email.

How to earn Crystally Points?

$1 = 5 Crystal Points

Payment Methods

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What are your payment methods?

  • VISA/Mastercard
  • Paynow/Paylah!
  • Grab Pay & Grab Pay Later (Only Applicable for Pop-Ups)
  • Shopback Pay / Shopback Pay Later (Only applicable for Pop-Ups)
  • Atome Pay Later
  • Cash